Employer Raya Holding Group
Job Title Technical Support Advisor
Languages English
Country Egypt
Job Category Call Center, Communication Engineering, Telecommunications
Job Type Full Time
Description Proactively manage service delivery to customers and ensure high levels of customer satisfaction. Troubleshoot technical queries and complaints. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications Graduate 21 years as on date of joining Technical know-how of telecom products and services. Basic level of troubleshooting Willingness to work in a 24/7, 365 days a year environment
Gender Any
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Other Skills High Communication Skills Ability to work Under pressure
Salary (L.E.) Negotiable
Comments Interested candidates meeting the qualifications can send their CVs to recruitment_rcc@rayacorp.com with "Technical Advisor"
Job Contact Info. recruitment_rcc@rayacorp.com
Job Title Technical Support Advisor
Languages English
Country Egypt
Job Category Call Center, Communication Engineering, Telecommunications
Job Type Full Time
Description Proactively manage service delivery to customers and ensure high levels of customer satisfaction. Troubleshoot technical queries and complaints. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications Graduate 21 years as on date of joining Technical know-how of telecom products and services. Basic level of troubleshooting Willingness to work in a 24/7, 365 days a year environment
Gender Any
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Other Skills High Communication Skills Ability to work Under pressure
Salary (L.E.) Negotiable
Comments Interested candidates meeting the qualifications can send their CVs to recruitment_rcc@rayacorp.com with "Technical Advisor"
Job Contact Info. recruitment_rcc@rayacorp.com
