Employer Raya Holding Group
Job Title Call Center Technical support
Languages -Very Good English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Proactively manage service delivery to customers and ensure high levels of customer satisfaction. Troubleshoot technical queries and complaints. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications -Graduates of any technical college. - CCNA or N+ is preferable. -Strong network background is a MUST.
Gender Any
Experience 0 – New Graduate Years.
Other Skills -Excellent Communication skills -Can work Under pressure -Flexible
Salary (L.E.) 1500 - 2500
Comments Recruitment_rcc@rayacorp.com with Technical Support in the subject.
Job Contact Info. Recruitment_rcc@rayacorp.com
Job Title Call Center Technical support
Languages -Very Good English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Proactively manage service delivery to customers and ensure high levels of customer satisfaction. Troubleshoot technical queries and complaints. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications -Graduates of any technical college. - CCNA or N+ is preferable. -Strong network background is a MUST.
Gender Any
Experience 0 – New Graduate Years.
Other Skills -Excellent Communication skills -Can work Under pressure -Flexible
Salary (L.E.) 1500 - 2500
Comments Recruitment_rcc@rayacorp.com with Technical Support in the subject.
Job Contact Info. Recruitment_rcc@rayacorp.com
