Job Title
Assistant Manager Operations – French
Job Description
Skills Required
Business Area/Department
Contact Center
Academic Qualifications
University Graduated
Years of Experience
3-5 Years Experience
Type of Experience
Flexibility to work shifts 24/7.
Type of Opening
Full Time
Location
Cairo, Egypt
Assistant Manager Operations – French
Job Description
- Effectively drive and manage a team to achieve business goals through internal audit and staff feed-back mechanisms.
- Managing a team through preset objectives and coaching.
- Call coaching and training staff on telephone etiquettes.
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards.
- To ensure all the daily, weekly and monthly reports, presentations, are prepared within the scheduled deadlines.
- Ensure all the system related issues are resolved within the specified timelines and escalated whenever required.
- Ensure work is distributed and duties allocated between team members
Skills Required
- University Graduate in any Discipline.
- Strong Command of both written and spoken French and English.
- Ability to transfer knowledge appropriately.
- Ability to write business letters, emails and reports.
- Good analytical skills and interpretation of numeric data.
- Good Knowledge in systems, processes and policies/procedures is an added advantage.
- Flexibility to work shifts 24/7.
Business Area/Department
Contact Center
Academic Qualifications
University Graduated
Years of Experience
3-5 Years Experience
Type of Experience
Flexibility to work shifts 24/7.
Type of Opening
Full Time
Location
Cairo, Egypt
